We are always happy when a customer is satisfied enough with our work to put in a good word. Here is a sampling of the testimonials we've collected from our customers over the years:
Master Touch has serviced over 10,000 units that I have supervised in the 12 years that I have been in Austin. They have always handled their business with the utmost in customer service and satisfaction. They have gone out of their way many times to help in times of distress and have proven to be loyal beyond the call of duty. They have always been prompt, efficient and stand behind their work
Their business is managed with the highest level of professionalism and work ethic. I highly recommend them as the carpet cleaning and repair vendor of choice in Austin.
Sincerely,
Debi Wehmeier, CPM,® CAPS, CAM
Greystar Senior Vice-President
"Really enjoyed coming home to a clean house. Some nice touches with a plant moved here or book organized there. Especially nice that they offer tile cleaning and carpet cleaning so I only had to deal with one vendor. Thinking about using them for recurring cleaning services!"
Lauren P - Homeowner
We have used Master Touch to clean our rental property for over 10 years. They are dependable and professional people. I would highly recommend their service to anyone.
Sincerely
Steve Hickerson
Property Manager, Ridgehill Investments, Inc.
Finding someone you can count on to do service, for you carpets, from A-Z is crucial in property management. We have been doing business with master Touch for over 6 years. Their commitment to us is ever strengthened by daily interaction – to do even more and always provide us with the highest level of service and results.
We are simply recognizing the outstanding job that this vendor does for our property. They go over and above the call of duty in a professional, efficient, and friendly manner. They deal with every day matters with a smile and offer the best in customer service. Master Touch makes the difference in our apartment homes, which sets us apart.
Sincerely,
Vicki Phillips
Property Manager
I take genuine pleasure in recommending Master Touch Carpet Care. I have used Master Touch Carpet Care exclusively since 1996 for all of my carpet care needs.
Darrell Lopp and his employees are fair, professional, and dedicated to customer satisfaction. They are never reluctant to put in long hours or travel to the opposite end of the city for any emergencies their customers may have. I am confident that they will more than meet your expectations. I cannot speak too highly of this company.
I am both pleased and honored to have been asked to recommend Master Touch Carpet Care, and I think they are very worthy of you very serious consideration.
Yours Truly,
Joani Miller
Community Manager
Kudos to all of you at Master Touch and I thank you for jobs will done.
Best Wishes,
Jonathan Henson
Property Manager
I would like to thank Master Touch for all their hard work. I have used Master Touch services for many years. Their dedication and professionalism is fantastic. The staff has great customer service and the results of their work are wonderful. I have had all types of services performed, such as flood, pet, dye, and mold remediation. I recommend Master Touch for any company that would need their services.
Sincerely,
Maria Apodaca
Property Manager
I would like to tell you how much I appreciate the work that your company does. Your employees are always professional and complete the job quickly and efficiently. They have even saved carpets that we were almost certain we would have replaced!
I have used Master Touch Carpet Care since I moved to Austin in 1994 and have always been pleased with the quality of work and customer service that your company has provided.
Sincerely,
Chere Tone
Resident Property Manager
One of my brightest spots in my day is when I get to correspond with anyone who works for Master Touch. They are always friendly and ready to help us out in a moments notice. All their work is done with integrity and I can always trust that the job will be done on time and with excellence. I would recommend their services to anyone.
Sincerely,
Regan D. Schoenhals
Trinity Property Consultants
Assistant Manager
In a seemingly unexpected place we have found a quality in a service provider that most business cannot even define – integrity. Master Touch has been our primary carpet care provider for nearly two years this summer. With the consistency in quality and intensity of their customer service, we plan to enjoy our partnership with them for a ling time to come.
As a multi-family community, a huge network of services are required to provide a comfortable, clean and safe place for people to not only live, but call home. Within that network, carpet care might seem somewhat insignificant to larger projects such as construction and landscaping, but it is crucial to enjoyment of a home. The technicians that service out community communicate honestly and often frankly which allows Canyon Creek to run more efficiently both in finance and operations. It is obvious that owner Darrell Lopp has set a standard through the same candor, offering services promptly, sometimes within hours of the request when the occasion arises. It has been refreshing to find a service vendor built on personal pride and elevated customer care.
Natasha Sattler
Canyon Creek Apartments
Community Manager
